Penny

What it does

• Run a public board where customers post, vote, comment and follow requests
• Check for similar requests before a new one is posted
• Review and approve what becomes public before anyone sees it
• Record customer evidence from calls and support and link it to requests and decisions
• Compare options side by side and record a decision with its reasons and review date
• Keep an internal roadmap and show only approved items on a public roadmap
• Publish release notes and email the customers who asked
• Show which customers and accounts are behind a request's votes

What it promises

• DATA-002Nothing marked for your team only ever appears in a public page or response, even in fields the page does not display.
• EVID-006Customer account details, evidence sources and internal notes never appear on public pages or in customer email.
• REQ-005Nothing becomes public until a team member approves its title, description and each attachment.
• REQ-006Each person has at most one vote on a request, and the total counts distinct current voters.
• REQ-023Email addresses are verified with a single-use link that expires after 30 minutes.
• REQ-009A merge of duplicate requests can be reversed, restoring the duplicate's own votes, comments and followers.
• REL-011A hard bounce or spam complaint stops all further email to that address until the person verifies it again.
• NOTIFY-004Penny accepts no inbound mail, so a reply to a notification cannot create a request or comment.
• DEC-006Changing a decision later adds a new revision and keeps the original reasons and evidence readable.

Move in from

• Canny (saved CSV or API files)
• UserVoice (saved CSV exports)

Run it yourself

Install the command once, then clone a product and start it.

$ npx -y @runeditrun/rer cli install
$ git clone https://github.com/just-every/run-penny
$ cd run-penny && rer dev

No npm? curl -fsSL https://runeditrun.com/install.sh | sh installs the same command.