HappyToHelp

What it does

• Put a chat widget on your website and reply from a shared inbox
• Get suggested replies and AI answers once you add an AI service key
• Publish help centers and search them
• See customer details alongside each conversation
• Hand a task to your own Codex or Claude on your computer
• Collect thumbs up or down on resolved conversations and see reports
• Connect with scoped API tokens, signed webhooks and Slack
• Move in your support history from Zendesk or Help Scout

What it promises

• MOVE-IN-001Imports are reviewed before anything is written, never message your customers, can be undone as a whole, and keep source dates, private notes and publication state.
• CONVERSATION-001Customer and agent messages are stored once, and two conflicting final replies can never both be accepted.
• OUTCOMES-001Customers can rate a resolution with a thumbs up or down and a short comment; comments are removed if the contact is erased.
• REPORTS-001Reports use your own calendar and time zone, count each conversation once, and export to a spreadsheet file that is safe to open.
• AI-001With no AI key, the AI simply is not assigned to new conversations and your team keeps them; automatic AI work has daily limits and uncertain attempts are never silently repeated.
• DELEGATION-001Revoking a computer's access ends its authority at once, and HappyToHelp never claims that work already running there was stopped.
• CONNECTIONS-001API tokens have chosen scopes, are shown once, are stored hashed and can expire; an unclear webhook result is not sent again.
• KNOWLEDGE-001A failed refresh of your help content never replaces the last good published version, and drafts never appear publicly.
• IDENTITY-001Every private page and action checks who is signed in, which workspace and which role; blocked workspaces and revoked tokens lose access.

Move in from

• Zendesk
• Help Scout

Run it yourself

Install the command once, then clone a product and start it.

$ npx -y @runeditrun/rer cli install
$ git clone https://github.com/just-every/run-happytohelp
$ cd run-happytohelp && rer dev

No npm? curl -fsSL https://runeditrun.com/install.sh | sh installs the same command.