Balm

Coming soon

Alternative to Cliniko

Bookings, intake forms, private notes and invoices for small clinics.

Balm is for an Australian physio, psychology or podiatry clinic with 1 to 10 practitioners. It handles online bookings, intake forms, private treatment notes and invoices, and keeps your clinic's records in your own account with every access to a client file logged. It does no Medicare, DVA, NDIS or health-fund claiming.

What it does

Let new clients book online from each practitioner's real open times
Send each client a private link to fill in the intake form once
Let practitioners write treatment notes that only they and the owner can read, with every amendment kept
Prepare, approve and number invoices that download as the same file every time, and record payments received elsewhere
Show the owner a log of who opened each client file, read notes or intake answers, changed something or downloaded an invoice
Give reception, practitioners and the owner different access, and cut off someone's access at once
Let an assistant prepare invoices, reminder text and intake form versions for a person to approve
Back up and restore the whole clinic

What it promises

BALM-001Every page and request checks who is signed in and what their role allows; practitioners see only clients they are booked with, and reception never sees intake answers or treatment notes.
BALM-001An assistant's key can only prepare invoices, reminder text and intake form versions; a person must approve each one, and the approval records exactly what was approved.
BALM-001Removing a staff member's access or cancelling an assistant key takes effect on the very next request.
Treatment notes can be read only by their author and the owner, and an amendment adds a new revision instead of overwriting the old one.
A booking slot that is already taken or invalid is refused, even if two people try at once.
Invoices are numbered and fixed only when a person approves them, and a payment reference can be recorded only once and cannot exceed the invoice.
The access log is append-only and holds no client personal details; every opening of a file, read of notes or intake answers, change and download is added to it.
Balm claims no Medicare, health-fund or other claiming, and no tested compatibility with real patient exports; keep real patient data out until your clinic has done its own privacy review.

Read the full contract

Move in from

Cliniko patient export (CSV)

Run it yourself

Install the command once, then clone a product and start it.

Terminal

$ npx -y @runeditrun/rer cli install
$ git clone https://github.com/just-every/run-balm
$ cd run-balm && rer dev

No npm? curl -fsSL https://runeditrun.com/install.sh | sh installs the same command.

Runs on: your own Cloudflare account (or on your computer to try it)
Licence: MIT, free